Terms of Use

1. Acceptance of Terms

Your continued use of the Website constitutes your ongoing acceptance of these Terms as they appear at the time of each visit. We reserve the right to amend these Terms at any time by posting an updated version on this page. The amended Terms take effect from the date of publication. It is your responsibility to review this page periodically. Material changes will be indicated by an updated effective date at the top of this page.

If you are using the Website on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms, in which case "you" refers to both you and that entity.

2. Purpose of the Website

The Website provides information about the facilities, amenities, dining, entertainment and gaming experiences offered at Snowgum Hollow Manor in Perth, Australia. It also enables visitors to submit reservation enquiries, review room and package information, and contact the property directly.

The Website is intended solely for personal, non-commercial use by prospective and current guests and other interested parties. Nothing on the Website constitutes a binding contract, legal advice, financial advice or any form of professional service unless expressly stated.

3. Permitted Use

You may access and use the Website for lawful purposes only and in accordance with these Terms. In particular, you agree that you will not:

• Use the Website in any way that violates any applicable Australian federal, state or local law or regulation, or any law or regulation of the jurisdiction from which you access the Website.
• Transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material (spam).
• Knowingly transmit any data, or send or upload any material, that contains viruses, Trojan horses, worms, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• Attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or its content for any commercial purpose without our prior written consent.
• Use any automated means (including robots, crawlers or scrapers) to access, monitor or copy any content from the Website without our prior written consent.
• Impersonate or attempt to impersonate , a Snowgum Hollow Manor employee, another user or any other person or entity.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm us or Website users, or expose them to liability.

We reserve the right to terminate or restrict your access to the Website at our sole discretion, without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users, us or third parties.

4. Intellectual Property

All content on the Website, including but not limited to text, photographs, graphics, logos, icons, audio clips, video clips, data compilations and software, is the property of or its content suppliers and is protected by Australian and international intellectual property laws, including the Copyright Act 1968 (Cth) and applicable trade mark legislation.

The name "Snowgum Hollow Manor", associated logos and all related marks, names and slogans used on this Website are trade marks or registered trade marks of . You may not use these marks without our prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and make personal, non-commercial use of the Website. This licence does not include:

• Any resale or commercial use of the Website or its content.
• Any downloading or copying of account information for the benefit of another person or entity.
• Any use of data mining, robots or similar data gathering and extraction tools.
• Any systematic retrieval of content from the Website to create or compile, directly or indirectly, a collection, compilation, database or directory without our written permission.

Any breach of these intellectual property provisions may result in termination of your access to the Website and may expose you to civil and criminal liability.

5. Reservation Requests

Enquiries submitted through the Website's reservation or contact forms constitute a request for information or a tentative booking request only. A binding reservation contract is formed only when you receive a written confirmation from Snowgum Hollow Manor specifying your room or package, dates, confirmed rate and any applicable terms and conditions for that booking.

By submitting a reservation request, you confirm that:

• All information you provide is accurate, complete and not misleading.
• You are at least 18 years of age and are legally capable of entering into binding contracts.
• Where you submit a request on behalf of other guests, you have their authority to provide their personal information and to bind them to the applicable booking conditions.

We reserve the right to decline any reservation request at our sole discretion and without providing a reason. Room availability is subject to change until a written confirmation is issued.

6. Rates and Booking Terms

6.1 Rates

All rates displayed on the Website are quoted in Australian Dollars (AUD) unless otherwise stated. Rates are inclusive of Goods and Services Tax (GST) where applicable in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Rates are subject to change without notice until a confirmed booking has been issued.

Published rates are for room accommodation only unless a package description expressly states otherwise. Additional charges may apply for specific services, upgrades, facilities or amenities requested at the time of booking or during your stay.

6.2 Payment

Payment terms, acceptable payment methods and any deposit requirements will be communicated at the time your reservation is confirmed. We accept payment in accordance with the terms set out in your booking confirmation.

6.3 Cancellations and Modifications

Cancellation and modification policies vary by rate type and booking channel. The specific policy applicable to your booking will be stated in your written confirmation. General provisions are summarised in the table below; however, the terms in your booking confirmation will take precedence.

6.4 Check-In and Check-Out

Standard check-in and check-out times are communicated at the time of booking confirmation. Early check-in and late check-out requests are subject to availability and may attract additional charges.

6.5 Guest Conduct

All guests are expected to conduct themselves in a lawful and respectful manner throughout their stay. We reserve the right to ask any guest to vacate the property if their behaviour is deemed disruptive, unlawful or harmful to other guests or staff. In such circumstances, no refund of accommodation costs will be provided.

7. Age Restrictions

Entry to and participation in casino gaming facilities at Snowgum Hollow Manor is restricted to persons who are 18 years of age or older, in accordance with applicable Western Australian gaming legislation.

By using this Website, you represent that you are at least 18 years of age. If you are under 18, you are not permitted to use those parts of the Website that relate to casino gaming, and you must not attempt to access the gaming facilities at the property. We reserve the right to request proof of age from any visitor to the property before granting access to casino areas.

Certain other facilities or services at the property may carry their own minimum age requirements, which will be communicated at the time of booking or on arrival.

8. Responsible Gaming

Snowgum Hollow Manor is committed to promoting responsible gaming practices. We acknowledge that gambling can pose risks and that it is important for guests to make informed and considered choices about their participation in gaming activities.

8.1 Our Commitment

We encourage all guests who choose to use our gaming facilities to:

• Set a personal budget before commencing play and stick to it.
• Treat gaming as a form of entertainment, not as a source of income.
• Be aware of how long they have been playing and take regular breaks.
• Never chase losses or gamble with money needed for essential living expenses.
• Seek assistance promptly if they feel that gaming is becoming a problem for themselves or someone they know.

8.2 Support and External Resources

Several independent organisations provide free, confidential support, self-exclusion tools and guidance for people affected by problem gambling in Australia. These include:

• Gambling Help Online (gamblinghelponline.org.au): a national service providing online chat, email counselling and a directory of local support services.
• Gambling Help WA (gamblinghelpwa.org.au): a Western Australian service offering face-to-face counselling, financial counselling and self-exclusion information for residents of Western Australia.
• The Department of Local Government, Sport and Cultural Industries (DLGSC), Western Australia: the Western Australian government body responsible for gaming and wagering regulation. The DLGSC publishes public guidance on self-exclusion schemes and complaint processes for gaming patrons. Further information is available at dlgsc.wa.gov.au.

Self-exclusion options are available through Gambling Help WA and directly at the property. Please speak to a member of our team or contact us at snowgumhollowmanor@hotmail.com for further information about the self-exclusion process.

8.3 Minors and Gaming

It is an offence for a person under the age of 18 to enter or remain in a casino gaming area. We actively enforce this restriction. If you are concerned about a minor's exposure to gambling, please contact us or refer to the resources listed in clause 8.2.

9. External Links

The Website may contain links to third-party websites and resources that are not owned or controlled by . These links are provided for your information and convenience only. We have no control over the content, privacy policies or practices of any third-party website and accept no responsibility or liability for them.

The inclusion of a link on the Website does not imply our endorsement of that linked website or any association with its operators. We recommend that you review the terms and privacy policy of any third-party website you visit.

You may link to our Website's home page provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to require you to remove any link to the Website at any time upon written notice.

10. Availability of the Website

We do not guarantee that the Website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary to access the Website, including ensuring that all persons who access the Website through your internet connection are aware of these Terms and comply with them.

We reserve the right to restrict access to some parts of the Website, or the entire Website, to users who have completed a registration or identification process.

11. Limitation of Liability

11.1 Disclaimer of Warranties

The Website and all content, materials and information on it are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, to the fullest extent permissible under Australian law. We do not warrant that the Website will be error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components.

While we take reasonable steps to ensure that information on the Website is accurate and up to date, we make no representations or warranties as to the accuracy, completeness, timeliness or reliability of any content on the Website.

11.2 Exclusion of Liability

To the maximum extent permitted by applicable law, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law, will not be liable for any:

• Loss of profits, revenue, business, contracts, anticipated savings, data or goodwill.
• Indirect, consequential, special, incidental or punitive loss or damage of any kind.
• Losses arising from your reliance on information contained on the Website.
• Losses arising from any interruption to or unavailability of the Website.
• Losses caused by viruses, distributed denial-of-service attacks or other technologically harmful material that may infect your equipment, programs, data or other proprietary material due to your use of the Website.

11.3 Consumer Guarantees

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you may have under the Australian Consumer Law or any other applicable legislation that cannot be excluded, restricted or modified by contract. Where legislation implies a guarantee into these Terms that cannot be excluded, our liability for a breach of that guarantee is limited, to the extent permitted by law, to the re-supply of the relevant service or the payment of the cost of having the service supplied again.

12. Privacy and Personal Data

respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our Privacy Policy, which forms part of these Terms by reference, explains how we collect, use, store and disclose your personal information.

By using the Website and submitting information to us (including through reservation or contact forms), you consent to the collection and use of your personal information as described in our Privacy Policy.

For any privacy-related enquiries, requests for access to or correction of your personal information, or to raise a privacy concern, please contact us at snowgumhollowmanor@hotmail.com.

13. Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the State of Western Australia and the applicable laws of the Commonwealth of Australia.

You irrevocably agree that the courts of Western Australia shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. This does not limit your rights as a consumer under Australian law to bring proceedings in the courts of any other Australian state or territory.

14. Disputes

14.1 Initial Resolution

If you have a complaint or concern arising from your use of the Website or your stay at Snowgum Hollow Manor, we encourage you to contact us in the first instance so that we can attempt to resolve the matter informally and promptly. Please direct all initial enquiries to:

14.2 External Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may seek assistance from one of the following bodies, depending on the nature of your dispute:

• Consumer Protection WA (consumerprotection.wa.gov.au): the Western Australian government body that administers consumer protection laws and may assist with complaints about goods and services.
• The Australian Competition and Consumer Commission (ACCC) (accc.gov.au): the national regulator for fair trading and consumer protection under the Competition and Consumer Act 2010 (Cth).
• The Office of the Australian Information Commissioner (OAIC) (oaic.gov.au): the national regulator for privacy and freedom of information matters, to whom privacy complaints may be directed after our internal process has been exhausted.
• The Department of Local Government, Sport and Cultural Industries (DLGSC): for complaints specifically related to gaming conduct or gaming regulatory matters, the DLGSC provides published information on the complaint processes available to gaming patrons in Western Australia.

14.3 Limitation Period

To the extent permitted by applicable law, any claim or cause of action arising out of your use of the Website must be commenced within one year after the date on which the cause of action arose, failing which the claim is permanently barred.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any written booking confirmation issued to you, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website.

15.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions of these Terms.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision unless acknowledged and agreed to by us in writing.

15.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any affiliated entity or in connection with a merger, acquisition, sale of assets or by operation of law, without notice to you.

15.5 Language

These Terms are drawn up in the English language. In the event of any inconsistency between any translated version and the English version, the English version shall prevail.