Reservations
Questions about room availability, stay dates, room preferences and booking conditions are handled by the reservations team.
Contact
We are here before, during and after your stay
Reach the Snowgumhollowmanor team directly for reservations, arrival planning or any question about the resort.
Contact
How can we help?
The team at Snowgumhollowmanor is ready to assist with room bookings, dining queries, group enquiries and practical visit planning. Use the contact details below or submit a message and someone will be in touch.
Guest Services
For arrival logistics, property access, facility information and day-to-day requests during your stay, guest services is the right starting point.
General Enquiries
Event planning, group visits, gaming information and any other resort topic can be directed to the general enquiries contact.
Before you arrive
Practical questions, clear answers
Planning ahead makes the most of time at the resort. The information below covers the most common questions, and the team is available by phone or email for anything more specific. Casino visitors and accommodation guests are both welcome to reach out before arrival.
Reservations
Use the booking form to select your preferred dates and room type. The reservations team will confirm availability and assist with any special requests.
Casino access
Guests must be 18 or older to enter the casino. Please carry valid identification on arrival. The guest services team can answer further entry questions directly.
Dining and events
Dining reservations and event enquiries can be directed to the resort team by phone or email. Early contact is recommended for larger groups and private functions.
FAQ
Plan your visit
How quickly will I receive a reply?
For time-sensitive matters, calling or emailing directly using the listed contact details is the fastest route to a response.
How do I send a booking request?
Select your preferred dates using the availability tool on the rooms page, or contact the reservations team directly by phone or email.
Where can I find operating hours?
Current operating hours for each resort area are available from the guest services team on request.
Can I ask about parking or transport options?
Yes. Guest services can provide arrival and parking information relevant to your visit to Mackay Street, Kewdale.
Can I request accessibility information?
Yes. Please describe the facilities or assistance you require and the team will provide the relevant details ahead of your arrival.
Where are the booking terms provided?
Rate conditions, cancellation terms and payment requirements are included with the booking confirmation sent by the reservations team.