Cookie Policy

1. Introduction

This Cookie Policy explains how Snowgum Hollow Manor, operated by (ACN: 123 456 789, ABN: 51 824 739 610), whose registered address is Mackay St, Kewdale WA 6105, Australia, uses cookies and similar storage technologies on the website snowgumhollowmanor.com (the "Site").

This Policy should be read alongside our Privacy Policy, which sets out in full how we collect, use and protect your personal data. By continuing to browse the Site after being presented with our cookie notice, you acknowledge that you have read this Policy. Where we rely on your consent to place optional cookies, those technologies will remain inactive until you actively accept them through our consent tool.

If you have questions about this Policy, please contact us at snowgumhollowmanor@hotmail.com.

2. What Are Cookies and Similar Technologies

Cookies are small text files that a website places on your device (computer, tablet or smartphone) when you visit it. They allow the Site to recognise your device on subsequent visits and to remember certain information about your session or preferences.

In addition to cookies, we may use related storage technologies, including:

• Local storage and session storage: browser-based data stores that allow information to persist within a single browsing session or across sessions without using cookies.
• Pixel tags and web beacons: tiny image files or code snippets embedded in pages or emails that signal when content has been loaded or a link has been followed.
• Scripts: pieces of code that can read or write cookie data and interact with storage APIs on your device.

For simplicity, this Policy refers to all of the above collectively as "cookies" unless a distinction is necessary.

3. Categories of Cookies We Use

Cookies can be characterised in several ways: by who sets them, by how long they persist, and by their purpose. The following subsections explain each dimension.

3.1 First-Party and Third-Party Cookies

First-party cookies are set directly by snowgumhollowmanor.com and are only readable by us. Third-party cookies are set by external service providers whose code is embedded in our Site. We describe the categories of third parties we may work with in Section 7 below.

4. Strictly Necessary Cookies

Strictly necessary cookies are placed on your device on the basis of our legitimate interest in operating a functional and secure website. They do not require your consent under applicable Australian privacy law and cannot be switched off through our cookie preference centre, because doing so would prevent essential features from working.

Examples of what strictly necessary cookies enable include:

• Maintaining your session state as you navigate between pages.
• Authenticating you if you access a password-protected area of the Site, such as a loyalty account or booking management portal.
• Storing your cookie consent preferences so that we do not repeat the consent request on every page load.
• Protecting the Site against cross-site request forgery and other security threats.
• Load balancing requests across our server infrastructure to maintain Site availability.

5. Optional Cookies: Functional, Analytics and Marketing

All cookies outside the strictly necessary category are treated as optional. They will not be placed on your device until you provide your informed consent through our cookie preference centre. You are free to enable or disable any optional category independently.

5.1 Functional Cookies

When accepted, functional cookies remember the preferences and choices you make on the Site, reducing the need for you to re-enter information on repeat visits. For example, they may store your selected room type filters or remembered guest name for the booking form. If you decline functional cookies, these convenience features will not be available, but your ability to navigate and book through the Site will not be impaired.

5.2 Analytics and Performance Cookies

When accepted, analytics cookies allow us to collect aggregated, pseudonymous data about how visitors use the Site. This may include which pages are visited most frequently, how long visitors spend on each page, which links are clicked, and whether visitors encounter any errors. We use this information solely to improve the Site, identify technical issues and better understand what content is most useful to our guests. Individual users are not identified from this data.

If you decline analytics cookies, we will not be able to count your visit or include it in our statistical reports, though your use of the Site will otherwise be unaffected.

5.3 Marketing and Advertising Cookies

When accepted, marketing cookies enable us and our advertising partners to deliver promotional content that is relevant to your interests, both on the Site and on external platforms you visit after leaving the Site. They also allow us to measure the effectiveness of campaigns by recording which advertisements led to visits or bookings.

Marketing cookies may involve cross-site tracking. If you decline this category, you will still see advertising content, but it will not be tailored to your demonstrated interests. Declining marketing cookies does not affect your ability to use any part of the Site.

6. How We Obtain and Record Your Consent

When you first visit the Site, a cookie preference banner is displayed. The banner provides a clear summary of the cookie categories we wish to use, with separate toggles for each optional category. You may:

• Accept all optional categories in a single action using the "Accept All" button.
• Reject all optional categories in a single action using the "Reject Optional" or equivalent button.
• Open the preference centre to enable or disable individual categories according to your own preferences.

Your consent choice is recorded in a strictly necessary first-party cookie so that we do not present the banner on every page load. We store a record of the consent decision you made, including the date and the version of this Policy that was in force at the time.

Consent is not a condition of accessing the Site. Declining optional cookies will not prevent you from viewing content or making a reservation.

7. Third-Party Service Providers and Their Responsibilities

Certain optional cookies are set by third-party service providers whose tools we incorporate into the Site. These may include providers of analytics platforms, marketing and remarketing services, social media integration features and booking engine technology.

Where third-party cookies are involved, the relevant service provider acts as a data controller in respect of the data they collect through their own cookies and are independently responsible for compliance with applicable privacy and cookie laws. We have no control over how those third parties use the data they collect once it leaves our Site, and we encourage you to review each provider's own privacy and cookie policies.

We take reasonable steps to ensure that any third-party providers we engage commit to appropriate data protection standards in their agreements with us. However, is not liable for the independent data processing activities of third-party controllers.

Because optional cookies from third parties remain inactive until you accept the relevant category, no data is shared with those providers before consent is given.

8. Your Choices and Browser Controls

8.1 Cookie Preference Centre

You may review and change your consent preferences at any time by accessing the cookie preference centre, which is accessible through the "Cookie Settings" link in the footer of every page on the Site. Changes you make through the preference centre take effect immediately and are saved to your device.

8.2 Withdrawing Consent

You have the right to withdraw consent to optional cookies at any time. Withdrawing consent does not affect the lawfulness of any processing that occurred before withdrawal. To withdraw consent, open the cookie preference centre and toggle off the relevant category. The optional cookies in that category will be removed from your device at the end of your current session or, in some cases, immediately.

8.3 Browser-Level Controls

All major browsers allow you to manage cookies through the browser's settings or preferences menu. Depending on the browser, you can typically:

• View the cookies stored on your device and delete them individually or in bulk.
• Block all cookies from being set in the future.
• Block only third-party cookies.
• Receive a notification before a cookie is placed.
• Enable "private" or "incognito" browsing mode, which discards most cookies at the end of the session.

For guidance on managing cookies in your specific browser, please consult the browser's official help documentation. Please note that blocking all cookies through your browser settings will also block strictly necessary cookies, which may prevent parts of the Site from working correctly.

8.4 Opt-Out Tools Provided by Industry Bodies

For interest-based advertising specifically, you may also use the opt-out tools provided by industry self-regulatory bodies, such as the Digital Advertising Alliance of Australia and similar organisations, which allow you to opt out of participating advertisers' behavioural advertising cookies across multiple sites in a single step.

9. Personal Data Collected Through Cookies

Some of the cookies used on the Site collect data that constitutes personal data under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The types of data that may be collected through cookies include:

• IP address (which may be truncated or pseudonymised before storage).
• Browser type and version.
• Operating system and device type.
• Pages visited on the Site and the sequence of those visits.
• Time and date of visits.
• Referring website or search term that led you to the Site.
• Unique device or cookie identifiers.
• Approximate geographic location derived from IP address (country or state level).

Cookie-collected data is processed in accordance with our Privacy Policy, which explains your rights of access, correction and complaint. Strictly necessary cookies may process some of the above data on the basis of our legitimate interests in operating a secure and functional Site. Optional cookies process such data only with your consent.

We do not use cookies to collect special-category personal data, and we do not use cookie-derived data to make automated decisions that produce legal or similarly significant effects for individual visitors.

10. Retention Periods

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie, as explained in Section 3.2. Persistent cookies are set with specific expiry periods that vary by purpose:

• Strictly necessary persistent cookies (for example, consent preference storage) typically expire after 12 months to ensure your choices are respected across visits.
• Functional cookies typically expire within 6 to 12 months, depending on the preference they store.
• Analytics cookies may persist for periods ranging from a few days to 24 months, depending on the reporting cycle of the analytics platform used.
• Marketing cookies may persist for periods ranging from a few days to 24 months, reflecting standard campaign attribution windows.

You may delete cookies at any time using your browser controls regardless of their set expiry date, as described in Section 8.3.

11. Casino Services and Age Verification

Access to the casino facilities at Snowgum Hollow Manor is restricted to persons aged 18 years and over. The Site may use strictly necessary cookies to support age verification processes and session management where online interaction with casino-related features is offered. No optional tracking cookies are activated in connection with age verification before consent to the relevant category has been given.

12. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, legal requirements, or the services we offer. The date at the top of this page indicates when the Policy was last revised. Where changes are material, we will take reasonable steps to bring them to your attention, which may include displaying a notice on the Site or refreshing the consent banner so that you have the opportunity to review and reconfirm your preferences.

Continued use of the Site after a Policy update constitutes acknowledgement of the updated Policy in respect of strictly necessary cookies. For optional cookies, we will seek fresh consent where required by applicable law.

13. Governing Law

This Cookie Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute arising in connection with this Policy is subject to the exclusive jurisdiction of the courts of Western Australia.

The Office of the Australian Information Commissioner (OAIC) is the national regulator for privacy matters in Australia. The OAIC publishes guidance on privacy rights, operates the Notifiable Data Breaches scheme, and provides a complaint mechanism for individuals who believe their privacy rights have not been respected. You can access OAIC resources at www.oaic.gov.au. We encourage you to contact us directly in the first instance if you have a concern about how we handle cookie data.

14. Contact Us

If you have any questions, concerns or requests relating to this Cookie Policy or to the use of cookies on the Site, please contact us using the details below:

We aim to respond to all privacy and cookie-related enquiries within 30 days of receipt.